Shipping & Returns

At endource, we curate and link to products from a wide range of trusted UK and international retailers. As a fashion discovery and comparison platform, we do not sell products directly, process payments, or fulfil orders.

Shipping

All purchases made through endource are completed on the retailer’s own website. Shipping costs, delivery times and fulfilment are managed directly by the retailer you purchase from, under their own terms and conditions. 

As a general guide, most retailers we feature offer standard UK delivery within 2–5 working days, next day delivery options on many items, and free delivery on orders over a minimum spend (which varies by retailer). For accurate delivery information, please check the retailer’s website at the time of purchase.

Returns & Refunds

Returns, refunds and exchanges are managed directly by the retailer you purchased from, under their own returns policy.

To return something, visit the retailer’s website where you completed your purchase, find their returns or customer service section, and follow their returns process. Most major retailers offer free returns within 14–28 days.

As a general guide, most major retailers we feature offer the following return terms:

• Return window: Within 28 days of receipt
• Return cost: Free
• Method: By post
• Refund processing time: Within 5 days of the retailer receiving your return
• Exchanges: Accepted
• Some retailers also accept returns in store — please check the individual retailer’s returns policy for details.

Refunds are typically issued within 5 days of the retailer receiving your returned item, back to your original payment method.

Your Consumer Rights

As a UK shopper, you are protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which give you the right to return most online purchases within 14 days of receipt. These rights apply between you and the retailer directly.

Need Help?

If you’re having difficulty locating a retailer’s shipping or returns information, feel free to contact us at [email protected] and we’ll do our best to point you in the right direction.